Speech recognition accepts voice commands for hands-free navigation, but people calling in can also use the phone keypad to navigate menus.Įach auto attendant has a specific language and time zone. Menu prompts can be created by using text-to-speech (system-generated prompts) or by uploading a recorded audio file. Different call routing options can be specified for business hours, off hours, and holidays.
Callers can be directed to specific people within your organization, to call queues where they wait to talk to the next available agent, or to voicemail. The primary purpose of an auto attendant is to direct a caller to an appropriate person or department based on the caller's input to the provided menu options. Used together, auto attendants and call queues can easily route callers to the appropriate person or department in your organization. Callers are put on hold until an agent assigned to the queue is available to take their call. For situations where callers need to reach someone with a particular specialty - such as sales or service - rather than a specific person, you can use call queues to connect callers to the group of agents who can assist them. For Services press 2", for an auto attendant let an organization provide a series of choices that guide callers to their destination quickly, without relying on a human operator to handle incoming calls.Ĭall queues are waiting areas for callers. Menu options, such as "For Sales, press 1.
Auto attendants allow you to set up menu options to route calls based on caller input.
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